Responsible Gaming Tools at 21Bit

Age verification: 18+ only, no exceptions

21Bit is restricted to players aged 18 and over. During account setup we ask for identity documents to confirm your age and identity before any withdrawal is processed, and we may run additional checks at any point if something looks off. This matters everywhere, but it is a legal minimum in Australia, and we treat it as a hard line, not a formality. If you are creating an account for someone under 18, or you suspect a minor has access to your login, close the session and contact our support team straight away.

Deposit limits you control

From the account settings menu you can set a daily, weekly or monthly deposit cap in AUD, whether you are funding your cashier through PayID, POLi, a card or crypto like Bitcoin or Tether. Once a limit is set, it applies immediately. Lowering a limit takes effect straight away. Raising it involves a short cooling-off period, usually 24 hours, so a bad night at the tables can't be undone with one impulsive click. There is no minimum you have to set. Some players cap themselves at a modest weekly figure, others prefer a monthly ceiling that lines up with payday. Both are valid ways to use the tool.

Other limits worth knowing about

• Loss limits, capping how much you can be down over a set period
• Session reminders that pop up after a chosen length of play
• Wager limits on total stake across pokies and live tables
• Reality checks showing time elapsed and net result so far

Timeouts and self-exclusion

If you need a break, a cooling-off timeout can lock your account for 24 hours, 7 days or longer, during which you cannot deposit or play. For something more lasting, self-exclusion lets you shut the account down for six months, a year, or an open-ended period. During self-exclusion we stop sending you promotional emails and SMS, and the account cannot be reopened early just because you ask nicely the next day. Requests can be made through account settings or by emailing support directly, and we process them without asking you to justify the decision. If you share a household with someone who self-excludes, ask our team about steps to stop marketing reaching that person too.

Warning signs worth taking seriously

Gambling can tip from entertainment into a problem gradually, which is part of what makes it hard to notice from the inside. Chasing losses with bigger stakes, borrowing money to fund play, lying about how much time or cash goes into pokies sessions, or feeling irritable when you try to cut back are all signals worth pausing over. None of these mean you have failed. They mean it is time to use one of the tools above, or talk to someone outside the situation.

Free, confidential support: Gambling Help Online

Gambling Help Online is a free, confidential counselling service available across Australia, staffed by trained counsellors, not automated scripts. You can call 1800 858 858 any time of day or night, or visit https://www.gamblinghelponline.org.au/ for live chat, self-assessment tools and local referrals. The service is independent of 21Bit and costs nothing to use, whether you are worried about your own play or someone else's.

How this fits with the rest of your account

Responsible play tools sit alongside your normal account, not apart from it. Bonus terms, wagering requirements and payment processing all continue to apply while limits are active. If you're weighing up a welcome offer, check current terms on the Bonus page before opting in, since deposit-matched credit carries its own conditions. For everyday banking questions, including how PayID and POLi deposits are processed, the Payments page has the detail. If you're new to the site generally, About 21Bit explains how the platform is built for Australian players. When you're ready to set limits or take a break, you can adjust everything from your account after you register, or update it any time you're already signed in.

None of these tools work retroactively on money already wagered, and none of them substitute for professional support if gambling has started affecting your finances, relationships or mental health. Use them early, set limits before a session rather than mid-way through one, and treat a timeout as a legitimate reset rather than an overreaction.