The Rules Behind Your Account at 21Bit

Who can open an account

You must be 18 years or older to register at 21Bit, regardless of any lower age limit that might apply to other activities in your state or territory. We only accept one account per person, per household and per verified identity document. Signing up with false details, duplicate accounts or on behalf of someone else breaches these terms and can lead to funds being voided.

You're responsible for confirming that online gambling is lawful for you to access from your location before you deposit. 21Bit serves Australian players with AUD-denominated accounts, but local rules can change, and it's on you to stay informed.

Account verification

We run identity checks (KYC) before larger withdrawals, and sometimes earlier if an account shows unusual activity. Typically this means a photo ID, a proof-of-address document less than three months old, and for some card or crypto transactions, confirmation of the payment method's ownership. Verification protects you as much as it protects us: it's the main defence against someone else accessing your balance.

• Government-issued photo ID (driver's licence or passport)
• Recent utility bill or bank statement showing your address
• Selfie verification for some accounts
• Screenshot or statement confirming ownership of a card or crypto wallet used to deposit

Deposits, withdrawals and currency

All balances at 21Bit are shown and settled in AUD. Deposits arrive instantly through PayID, POLi, Visa, Mastercard or Apple Pay, and we also accept Bitcoin, Ethereum and Tether for players who prefer crypto rails. Withdrawals are paid back to the same method used to deposit wherever that's possible, which is standard practice across Australian-facing casinos and helps us confirm the transaction belongs to you.

Processing times vary by method: PayID withdrawals are typically the fastest, card refunds can take longer to clear through your bank, and crypto payouts depend on network confirmation times. Minimum and maximum limits per transaction and per day are listed in your cashier and can change without retroactively affecting money already in your account.

Bonus terms

Any welcome package, deposit match or free spins offer is governed by its own specific terms, published on the Bonus page and inside your account when an offer is active. Wagering requirements, maximum bet limits during play-through, eligible games and expiry windows all apply and vary by promotion. T&Cs apply to every bonus mentioned anywhere on this site, including on this page: nothing here overrides the specific offer terms.

Attempting to abuse a bonus through multiple accounts, coordinated betting patterns, or wagering strategies designed to lock in guaranteed profit from bonus funds can result in the bonus and related winnings being removed. This is standard across the industry and is designed to keep promotions sustainable for everyone.

Fair play and game rules

Every pokie, table game and live dealer title runs on software supplied by studios including Pragmatic Play, Evolution Gaming, BGaming, Nolimit City, Betsoft, Spribe and Yggdrasil. Return-to-player figures and game rules are set by those studios and displayed in each game's information panel. We don't alter outcomes, and if a game malfunctions or displays an incorrect result, the round is voided and any stake returned, in line with the way malfunction clauses work across regulated markets.

Account closure and self-exclusion

You can close your account at any time by contacting support, and you can request a cooling-off period or full self-exclusion through the tools described on our Responsible Gaming page. We reserve the right to suspend or close accounts where we suspect fraud, underage play, breach of these terms, or where a jurisdiction's rules require it. Any verified real balance at the time of closure is returned, minus any funds tied to an unresolved investigation.

Disputes and changes to these terms

If you disagree with a decision on your account, contact support first with your account details and a description of the issue. Most disputes are resolved directly. We may update these terms from time to time to reflect new games, payment methods or regulatory guidance; material changes will be flagged on this page, and continued play after an update counts as acceptance.

For more detail on specific areas of your account, see the Payments page for banking rules by method, the Bonus page for current offer terms, and Responsible Gaming for limit-setting tools. Ready to play under these terms? Register to open your account.